> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://socialv.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Managing your video clips | WHAT YOU WILL TAKE AWAY FROM THIS ARTICLE * [How to view your video clips collected from your customers](#1-manage-video-clips) * [How to add a clip to a SocialVerse](#3-adding-a-clip-to-a-socialverse) * [How to change clip status or delete a clip](#3-managing-clip-status) * [How to change the clip thumbnail](#3-edit-clip-thumbnail) * [How to share clip to Social Media](#1-share-on-social-media) --- ## Importance of this section? Adding your video clips to your SocialVerse is how you get them showcased on your website and in your Google Business Profile™. If you haven't installed the website plugin (SocialVerse) or synced your account with your Google Business Profile, check out these resources: * [Install Your Website Plugin (SocialVerse)](https://socialv.crisp.help/en/article/install-our-website-plugin-hdlylf/reader/compact/) * [Connect Your Account To Your Google Business Profile](https://socialv.crisp.help/en/article/how-to-connect-a-google-business-profile-14gapx8/reader/compact/) * [Sync Your SocialVerse With Your Google Business Profile](https://socialv.crisp.help/en/article/managing-your-socialverse-videos-styling-and-display-type-9tpu7n/#2-syncing-your-socialverse-with-your-google-business-profile) # Manage Video Clips To find your videos that your customers have submitted, log into your Dashboard account and click the **Video Clips** from the menu bar on the left. There you will see all the videos submitted by your customers since your account was created. They will be displayed in grid view. You can change the view to **List View** if you prefer that layout. ### Viewing Your Video Clips There are two ways to view the videos you've captured from your customers in the Video Clips section: Grid and List views. ###### Grid View If you want to see the video thumbnails and quickly take specific actions we recommend the grid view. Each video card displays the important details about the video and quick actions to apply to the video. ![](https://storage.crisp.chat/users/helpdesk/website/ac216ed912c8b800/video-clips-grid-view_llfhqo.png) ###### Grid View If you to view more of the video records quickly we recommend the list view. This is your standard table data view. ![](https://storage.crisp.chat/users/helpdesk/website/ac216ed912c8b800/clips-list-view_w3e6kq.jpg) # Managing Your Clips You can take actions on your video clips in either display view. We will discuss those actions below. First we'll explain how to get there based on your layout view selected. In Grid view you can download the video or copy it's webpage link from the card itself. If you wish to perform other actions you can click on the menu (ellipses in top right of card) to access other actions. In **List** view you can click on the video to open the Clip Details and view details and take actions. ![](https://storage.crisp.chat/users/helpdesk/website/ac216ed912c8b800/video-clips-action-menu_f8eqq5.png) ### Adding a clip to a SocialVerse **How to assign to SocialVerse** ****You can add a video directly to an existing SocialVerse by opening the video card menu and selecting **Add to SocialVerse. ** The Video Details slide out for that video will appear. Click on the **+ Add** button and select the SocialVerse from the popup list you want to assign the video to. ![](https://storage.crisp.chat/users/helpdesk/website/ac216ed912c8b800/clips-add-socialverse_z4jtu4.jpg) ### Managing Clip Status ###### How to change the clip status Select Video Card menu in Grid view or the video row in List view to open the Clip Details menu slide out. At the top right of the slide out is the clip status. **Unpublished** Videos that haven't been assigned to a SocialVerse **Published** Videos that have been assigned to one or more SocialVerses **Moderated** Videos that have been moderated by the SocialV platform for being inappropriate or manually moderated at the account administers discretion. Moderated videos can be changed to *Unpublished* by an account member.** ### Deleting A Clip ###### How to delete a clip To delete a video clip from your SocialV Dashboard you will need to: 1. Go to the Video Clips section of your Dashboard 2. From Grid view click on the ellipses menu and select **Delete Clip** 3. From List view, select the video row to open the Clip Details slide out 4. Select at the bottom of the slide out is a **trash** icon. Click on it. 5. Confirm you wish to delete the video 6. The video is removed from your SocialV dashboard. ### Edit Clip Thumbnail ###### How to change the Clip thumbnail It can be valuable to update a clips thumbnail with the best possible version. Select **Change Thumbnail** from the video card menu in Grid view or click on the video row in List video to open the Clip Details slide out. Select the best thumbnail you see and click **Save** to update the thumbnail. If you don't see a thumbnail preview to your liking then click **Refresh** to load another set of better thumbnails. Keep doing this until you find a thumbnail to your liking. Then select it and click **Save.** # Share On Social Media ###### How to share your clips on social media If you want to showcase the videos from your customers on Social Media we have a couple of options the help you do that. **Download the video** For social media platforms like Instagram and TikTok that are primarily video based, we recommend downloading the video. To do this, follow these instructions: 1. Go to your Video Clips section 2. Find the video you want to showcase 3. Select the **Download** icon from the bottom of the video card or bottom of the Clip Details slide out 4. From the Download window that appears, select they version of the video you prefer 5. Once downloaded, go to your social media platform and select the video from your computer ![](https://storage.crisp.chat/users/helpdesk/website/ac216ed912c8b800/video-clips-download-video_1p39t42.png) **Share the page link** All of your customer videos have their own playback page that you can share a link to. These pages display the video full screen and include a **call-to-action** button you can embed with a destination URL to drive viewers to a website page of your choosing. This link can be shared on social posts like Facebook, LinkedIn and X (Twitter). To obtain the video page link, follow these instructions: 1. Go to the Video Clips section of your dashboard 2. Click on the **Link** button on the bottom of the video card in Grid view or he bottom of the slide out in List view to copy the link to your clipboard 3. Open your social media platform and start a new post 4. Paste the link into the caption portion and include a space after it 5. A preview of the video will appear. Add any caption you want to include with the link to the video page 6. When you're ready, send the post. ![](https://storage.crisp.chat/users/helpdesk/website/ac216ed912c8b800/video-clips-copy-link_1vruz0v.png)