Articles on: Creators

Manually upload customer videos

WHAT YOU WILL LEARN FROM THIS ARTICLE



Did someone email or text you a video you wish to use?


You can manually upload videos to new or existing Creators from the Creators section of your dashboard. Here’s how:


Upload a Video for an Existing Creator


From your dashboard, go to the Creator tab in the left-side navigation bar. Follow the steps below to upload a video on their behalf.


Step by Step Instructions


  1. From the Creator tab, find the Creator you wish to add the video for. You can use the search field or scroll through the list to locate them.
  2. Click on the creator in the list to open the Creator Details slide out.



  1. At the bottom of the slide out, click on Upload Clip.
  2. Select a campaign you'd like the video to be associated with (note: it will default to your primary campaign).



  1. Click Browse Files to open file select window.
  2. Find the video file you want to upload; select it then click Open.
  3. The video will begin to upload. When the upload completes it will appear at the top of the video list in the details panel.


Upload a Video to a New Creator


In your dashboard, navigate to the Creator tab in the left-side navigation bar. Then, follow these steps to add the Creator and upload the video on their behalf.


Step by Step Instructions


  1. Click Add Creator in upper right.



  1. Enter the customer's information (if the phone number is unknown, use a unique dummy number) and select Yes for Upload a Clip for this Creator.



  1. Click Next: Upload A Clip. You can drag the video file or select choose file to search for the file on your computer.


Uploading a video for this customer is required. If you started without one, refresh the page and follow the Add Video to an Existing Creator process by locating the new Creator in the Pending tab.


  1. After uploading the file, you can either replace it with a different file or complete the process by clicking Add Creator & Clip.


If you only have one active Campaign this creator's video will be associated with it.


If multiple campaigns are active, you can change the default selection and choose your preferred campaign that the video will be associated with.

Updated on: 20/02/2025