What is the creator app
WHAT YOU WILL TAKE AWAY FROM THIS ARTICLE
What is the Creator App
How do my customers reach the Creator App
Why I should create a custom Welcome Video
How my customers submit videos in the Creator App
The Creator App is the destination your customers are made aware off and the seamless experience we've created to make it easy and fun to submit videos.
This section is an overview of where your customers are directed to submit the videos you are requesting.
A Creator App is a mobile or web application designed to help your customers creators upload, create, and share their video more efficiently. This app provides a variety of features tailored to the needs of creators, such as:
Branding: Familiarity is established with branding elements like logo and brand colors
Welcome Video: (Optional)* Your chance to set the tone and describe to your customers precisely what you're asking them to submit
Video Submission: Ability to upload an existing video clip from their device or record the video right then and their
Incentivizing: Incentives are the best way to get videos and your customers to provide their details
This section will cover the three methods to create awareness with your customers and drive customer generated videos.
Campaign SMS Invitations
Your customers can be invited using the SocialV SMS invitation system. You can learn how to do this by going to this Article. SMS invitations are sent to the customers cell phone and contain a custom message, an optional image, and a personalized link (magic link) that when click will automatically log the user into the Creator App and associate their video with their creator record.
Campaign QR Codes
You can download and print your QR Code from any of your active campaigns to display as fliers at your business. When the QR code is scanned the person that scanned it will be directed to the Creator App and associate the video they submit to that specific Campaign.
Campaign URL Links
You can copy the campaign URL and embed it in on a call-to-action button in your CRM email communications. Adding this to a post-purchase email or the action of your choice will direct the customer to the Creator App and associate the video they submit to that specific Campaign.
This section will outline the importances of adding a Welcome Video to your Campaign.
When your customer first arrives at the Creator App they will see an intro loading animation with your branding. The next thing they see is your Welcome Video if enabled. This is your opportunity to set the tone of this experience and provide clear details on what you're looking for in the video they submit.
To learn how to upload a Welcome Video for a Campaign please view this Article.
In this section we'll cover video submissions and what the process that happens after the video is successfully uploaded to your account.
Once your customer as finished watching your Welcome Video they're one click away from uploading their video. No friction or pain points like most experiences. If your customer prefers to record a video right then and their they have that option to.
After the video is selected the customer then submits the video. Most of your customers will do this on a mobile device so connectivity can make this experience different based on where and what the customer is doing. Not to worry, we're doing a lot under the hood to ensure the video is uploaded smoothly in even the more challenging environments.
Your customers are asked to provide their contact details while the video may be still uploading. The incentive to enter their name and phone number is a reward. There are two types of Creators:
Guest Creator - Your customer that has submitted a video but didn't provide their contact details
Creator - Your customer that has submitted a video and provided their contact details
Once the video is successfully uploaded you can check the Campaign Summary for the specific campaign to review. You can then add these customer generated videos to your SocialVerses that are embedded on your website. If your account is synced with your Google Business Profile™ you can sync SocialVerse(s) and those videos will automatically be uploaded for review by Google. If they pass, you will see them in your Google Business profile and your business relevance will be increased.
What is the Creator App
How do my customers reach the Creator App
Why I should create a custom Welcome Video
How my customers submit videos in the Creator App
Importance of this section?
The Creator App is the destination your customers are made aware off and the seamless experience we've created to make it easy and fun to submit videos.
What is the Creator App
This section is an overview of where your customers are directed to submit the videos you are requesting.
A Creator App is a mobile or web application designed to help your customers creators upload, create, and share their video more efficiently. This app provides a variety of features tailored to the needs of creators, such as:
Branding: Familiarity is established with branding elements like logo and brand colors
Welcome Video: (Optional)* Your chance to set the tone and describe to your customers precisely what you're asking them to submit
Video Submission: Ability to upload an existing video clip from their device or record the video right then and their
Incentivizing: Incentives are the best way to get videos and your customers to provide their details
How do my customers reach the creator app
This section will cover the three methods to create awareness with your customers and drive customer generated videos.
Campaign SMS Invitations
Your customers can be invited using the SocialV SMS invitation system. You can learn how to do this by going to this Article. SMS invitations are sent to the customers cell phone and contain a custom message, an optional image, and a personalized link (magic link) that when click will automatically log the user into the Creator App and associate their video with their creator record.
Campaign QR Codes
You can download and print your QR Code from any of your active campaigns to display as fliers at your business. When the QR code is scanned the person that scanned it will be directed to the Creator App and associate the video they submit to that specific Campaign.
Campaign URL Links
You can copy the campaign URL and embed it in on a call-to-action button in your CRM email communications. Adding this to a post-purchase email or the action of your choice will direct the customer to the Creator App and associate the video they submit to that specific Campaign.
The Welcome Video
This section will outline the importances of adding a Welcome Video to your Campaign.
When your customer first arrives at the Creator App they will see an intro loading animation with your branding. The next thing they see is your Welcome Video if enabled. This is your opportunity to set the tone of this experience and provide clear details on what you're looking for in the video they submit.
To learn how to upload a Welcome Video for a Campaign please view this Article.
How videos are submitted
In this section we'll cover video submissions and what the process that happens after the video is successfully uploaded to your account.
Once your customer as finished watching your Welcome Video they're one click away from uploading their video. No friction or pain points like most experiences. If your customer prefers to record a video right then and their they have that option to.
After the video is selected the customer then submits the video. Most of your customers will do this on a mobile device so connectivity can make this experience different based on where and what the customer is doing. Not to worry, we're doing a lot under the hood to ensure the video is uploaded smoothly in even the more challenging environments.
Your customers are asked to provide their contact details while the video may be still uploading. The incentive to enter their name and phone number is a reward. There are two types of Creators:
Guest Creator - Your customer that has submitted a video but didn't provide their contact details
Creator - Your customer that has submitted a video and provided their contact details
Once the video is successfully uploaded you can check the Campaign Summary for the specific campaign to review. You can then add these customer generated videos to your SocialVerses that are embedded on your website. If your account is synced with your Google Business Profile™ you can sync SocialVerse(s) and those videos will automatically be uploaded for review by Google. If they pass, you will see them in your Google Business profile and your business relevance will be increased.
Updated on: 16/01/2025